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Account deletion

Last updated 14 September 2026.

Request deletion in the app

  1. Sign in to your Patient account.
  2. Open Profile.
  3. Open Privacy & data, then choose Delete account.
  4. Re-enter your password and confirm the request.

You do not need to email Support to initiate deletion.

What happens next

CheckAm records the request, signs the account out and revokes its push tokens. The request is reviewed so access and personal data can be removed or anonymised safely. Certain transaction, clinical and audit records may need to be retained where applicable legal, clinical or business obligations require it. Paystack records and records held independently by the performing Lab are not erased by the CheckAm request.

If you cannot access the app

Email hello@checkamhealth.africa from your account email or review our Support options. Do not send passwords, verification codes or card details.